![]() Make sure that your payment option has the correct account or credit card number, CVV number, name, billing address, and expiration date on the Payment options page.You may not be able to use the Marketplace if some Windows OS or Microsoft Store dependencies are missing or outdated or if you're not logged in to the Microsoft Store app and the Xbox app with your Microsoft account.īefore continuing, please go through our Basic Windows 10|11 troubleshooting then uninstall and reinstall the Xbox app. If you were able to click 'BUY' but the payment failed, please see below.If the payment pop-up is blank, go to Microsoft Store - Payment pop-up is blank. ![]() If the payment pop-up flashes on the screen before closing down, visit Microsoft Store - The payment pop-up appears briefly.If the payment pop-up doesn't appear, go to Microsoft Store - No payment pop-up after clicking "Buy and Download" instead.Troubleshooting purchase issues will vary depending on whether the payment window appears or not after clicking the Buy and Download button.
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